FAQ



How to add any point on the map to the planned route?

Tap on any point and tap (+) to add the point to the planned route.

How to save a planned route?

Plan the route, tap "Save" and then "Save as planned"

I have planned a route, how can I open it?

In the map view tap the heart icon, which takes you to the planned routes screen.

How can I mark a route as travelled?

Plan the route, tap "Save", check "Save route as already travelled", set the date and then tap "Save as travelled"

The recorded route is inaccurate and contains straight lines

The most common cause of recording problems is the way the operating system manages energy. The system may close the application by default while recording a route. To avoid this, you should allow the Hiking Map application to run in the background in the battery management settings. For Android systems, more information can be found at: https://dontkillmyapp.com/

Straight lines in your recorded route may also be caused by a global power saving profile being enabled on your phone. This results in less frequent readings of the GPS position.

How to mark a peak as climbed?

Peaks climbed are marked automatically based on recorded routes or routes marked as travelled.

How to add a point to favourites?

Tap the name of the point and then on "Add to favourites".

How to remove a point from favorites?

In the map view, tap the heart icon.

Go to the "Favourite places" tab, then move the deleted point to the left.

How to download offline maps?

Offline maps require Premium version.

Downloaded maps take up a lot of space on your phone, so we suggest downloading maps only of the areas you are interested in. To do this, plan a route or zoom the screen to the place where you plan to hike and tap the offline map download button.

Tap "Add offline map"

Select the area and tap "Download map"

Can I plan routes and search for points on the map while offline?

No. Even if you have downloaded offline maps, when you don't have internet you can't plan routes and search for points on the map.

How can I check if my subscription is active?

You can check your subscription directly on your phone:

  • Android: Play Store app: tap the avatar in the top right corner of the screen > Payments & Subscriptions > Subscriptions
  • iPhone: Settings > Apple ID > Subscriptions

Despite an active subscription, the Premium version does not work

Check your subscription directly on your phone in your Google / Apple account (see how)

  • There is no active subscription in my Google/Apple account: Possible causes: transaction failed, transaction not yet complete, subscription expired. If you think it should be, try restarting your phone and check again.
  • I have an active subscription on my Google/Apple account: In the application, go to the Premium tab and click "Restore subscription". Wait a moment. If this does not help, contact us using the application (Home screen > "..." icon > Let us know)

Premium doesn't work after changing device

The Premium subscription is not linked to the logged-in account in the application, but to the account logged in to the Google Play / App Store on the device. Subscriptions are managed by Google Play / App Store. It is not possible to transfer subscriptions between accounts of both stores.

Despite Premium purchase, offline maps do not work

Simply purchasing the Premium version is not enough. It is necessary to download maps for specific areas (see how).

How can I cancel my subscription?

You can cancel your subscription directly in the store:

  • Android: Play Store app: tap the avatar in the top right corner of the screen > Payments & Subscriptions > Subscriptions
  • iPhone: Settings > Apple ID > Subscriptions